I went here for an oil change and tire rotation because it was very close to my house, and the price was right. I dropped my car off, and picked it up after hours. There was no comment on the sales invoice saying the rotation was done. When I called, they said sometimes they don't rotate the tires, if they feel it is not needed. That was fine, but at least mention it on the invoice. The manager told me to swing by, and they would rotate the tires, but I didn't want to make an extra trip. A few weeks later, I noticed an oil spot in my garage. I brought the car back, and found out they put on the wrong oil filter on my car. It's disappointing that they are so close to me, but I will never go back. If they can't do simple things like change my oil, and rotate my tires, how can I trust them to do any repairs to my vehicle.
We are sorry that you had an unsatisfactory experience for an oil change. We strive to provide the best service at a reasonable price. We obviously failed with your experience. We provide ongoing training to ensure our technician knows the proper procedure to change oil and filter. We hope you give us another chance to improve your service. Just mention this review and I would be happy provide you a free oil change for your troubles. You can contact us at 651-482-0035 and ask for Billy. Peter Lee, owner.
- Honest-1 Auto Care Roseville