I wasn't ready for such a list of major repairs but your people were so knowledgeable and kind that it really took the sting from the pain of the cost. Will recommend you to everyone I know. Being a female, it was so nice to work with another female that actually knows what she's talking about and not to have to deal with the condescending attitude that I am accustomed to. Bravo!!!! I was actually smiling while paying the bill. When on earth does that happen? Probably often at Honest 1!!! Thank you so much!