Roseville Auto Repair

Pretty good experiences with these guys. They haven't pushed unnecessary work and are open Saturday's.

Friendly guys. They do service on all of our out-of- warranty vehicles. Great prices versus the dealership garages. They often have sales/coupons for the work. I decided to delay some non-urgent repairs and they let us know what to watch for that would indicate that it was getting worse.

8:30AM: I randomly called and said I'd be able to drop my truck off for the day as I needed an oil change hoping it wouldn't be booked... they said bring it in . 9:15AM: Dropped off my truck, conveniently got a ride back to my office by an H1 employee. 11:30AM: They called, truck is ready, came and picked me up on my lunch break. Done, easy as that. They printed off a maintenance schedule for my specific vehicle as there was an item that should potentially be addressed soon. Now, I have that estimate and can plan for that in the future. Perfect.

These guys have always treated me fairly and never pushed a "hard sell". They even gave me the better price when they realized they misquoted me on a service. Tim Zaske took great care of me and my car!

If I could give a 6 I would. Great work, competitive prices, and top shelf customer service!! I have found my "home" for auto repair. Thanks Jeff and company for being consummate professionals. Oh yeah...I forgot to mention the high speed internet, hot beverages (even cocoa), and snacks. It's the little things.......right?

They really live up to their name! It's been my most pleasant experience taking in my car. They also educated me rather than just telling me what is wrong and pushing urgency to get it fixed like those other shops out there. Did I mention how pleasant and welcoming it was to wait in there lobby? Very comfortable! Thanks Honesty One!

What's the two things you look for in a mechanic? Trust and honesty -- and that's what these guys at Honest-1 are all about! I was having some bad car issues and when I called and talked to Jeff, he seemed to know exactly what to say to make me calm and at ease with the process. I called about 3 different shops around the area and Jeff was the sole reason of why I chose to bring my car to Honest-1 to get repaired. These guys truly know what they're doing and they don't try to ripe you off for your money either. They were honest when telling what needed to be fixed right away and what could be put off till the next time I had some extra money. I HIGHLY recommend Jeff and his crew, they are amazing at what they do!

What's the one thing you look for in a mechanic? Trust and honesty -- and that's what these guys at Honest-1 are all about! I was having some bad car issues and when I called and talked to Jeff, he seemed to know exactly what to say to make me calm and at ease with the process. I called about 3 different shops around the area and Jeff was the sole reason of why I chose to bring my car to Honest-1 to get repaired. These guys truly know what they're doing and they don't try to ripe you off for your money either. They were honest when telling what needed to be fixed right away and what could be put off till the next time I had some extra money. I HIGHLY recommend Jeff and his crew, they are amazing at what they do!

Nice people and the work they do is wonderful

----- LONG STORY SHORT----- I would not recommend this establishment. The folks here don’t value your time or prove themselves capable of adequate customer service. Also to echo other reviews, they DO charge diagnostic fees and truly are a bit more expensive than nearby shops. Read below if you want more details. #1 Great (but odd)! My first time at this location for an oil change went well. I remember thinking how refreshing it was to have a good experience, even though another customer came in that was extremely dissatisfied with his. It was a little off-putting and I wondered how we could've had such different experiences. Noted. #2 Not So Great My second experience went okay. As for labor, my car was repaired just fine. Customer service however, lacked. I waited for nearly half a day for a quote. Eventually I called them and was informed my quote had been done all day. Great -- would have been nice to have received it! #3 Down Right Infuriating I decided to give them one more try. This is by far the worst experience of the three, and I found myself storming into their office area just as the other customer I saw on my first visit. I dropped my car off on a Saturday and after inspection, was told my car was functioning properly. When I went to pick it up, it was not functioning as they said, so we all decided the part needed replacing. I left my car again on Sunday and called first thing Monday AM to check in. I expressed to the employee to please alert me with timing as soon as he could, as I needed to get to work ASAP. He said he’d call back, but never did. I called once more early afternoon and they said it would be complete by 4:30 and they’d call me. But the phone never rang (getting used to this circus). I called again at 5:45 shortly before close only to be informed that once more, there is nothing wrong with my car -- what??? I immediately explained my displeasure. I’d missed my entire work day and still didn't have a solve to my car’s issue, which in my opinion is a danger. I just “need to be cognizant of it” -- really? My biggest issue though, was that there was ZERO communication. They absolutely knew per our phone conversation I was not happy. In their response to me, they displayed they aren’t equipped with the tools to handle an upset customer. Their chance at redeeming themselves was when I went to pick up my car. I was greeted with a shrug of the shoulders and a lack luster "well sorry" type attitude. They had at least 3 people in the front desk area and the reasoning for the lack of communication was that, "this is the busiest shop I've ever worked at”. If that's truly the reason (which I highly doubt given my compiled experiences), HIRE MORE PEOPLE. Allow room to care for and manage your customers! Needless to say, they did not redeem themselves. It's a shame, they let a potential solid customer for many years to come, walk right out the door. I do wonder if they ever would’ve called me at all.