Roseville Auto Repair

(651) 482-0035updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 8:00 AM - 4:00 PM
5

I had a great experience here, they were super friendly and were able to sneak me in for an HID bulb change and oil change on my Range Rover even when they were full up with appointments! I highly recommend this shop.

Thanks for the kind words and your support.

- Honest-1 Auto Care Roseville
1

This shop is is not run with integrity. Disreputable, dishonest, corrupt, and crooked are more apt descriptors here. I have worked on a lot of cars over the years for friends and family. A friend, a nimble senior citizen, brought her car here a year ago with a starter issue. Dishonest1 (I so call them) could not get my friend's key in the ignition which took a special touch only she could do as it was wearing out and needing replacing (the ignition lock cylinder - a very cheap repair). This was a separate issue from the starter on her car not working well. So Dishonest1 tells her they will need to drill out the ignition lock. While doing that they claim they drilled into the steering column and ruined it. Now they charge her $1600 for a new steering column. I went over there 2 days later and saw the shavings on the floor of the car from their drilling and then asked to see the steering column they took out of her car. I found it on their floor as the desk guy was with me. The steering column on the floor was the one they ordered from a used parts place in the South (used is the way to go in this case). That column had all the paint and tags showing it was the one they ordered and that the original steering column was still in my friend's car never having been removed. The column apparently needing replacing was never needed. My friend who has a very limited budget is still paying for this repair from these scheisters. They should have done the lock cylinder job easily and quickly and they should not have charged my friend for a huge repair they didn't do. I could never recommend this shop ever. I'm submitting another review as another obvious sign of their lying more blatant than this example was committed by them again when my friend, against my firm protest, took her car there for just an oil change.

Brad, I am very disappointed to hear the details of this interaction as this is not how we run our business. Our customers are very important to me. I'd like to follow up and get some detail to see what what occurred and what we can do to make things right. Can you please call me or email at 763-318-6886 [email protected] -Tom

- Honest-1 Auto Care Roseville
5

larrym, st paul I had some serious brake problems that required work on the two rear brakes. Tim and company were fantastic. The work was superb. More importantly, they were willing to work with me to ensure that the work was taken care of at a fair price. I had previously been to their location for a basic oil change. That experience was also outstanding. I would recommend Honest1 in a heartbeat. Larry

Thanks for the kind words. Glad you are happy with the service.

- Honest-1 Auto Care Roseville
3

Ok

HI Jerome, Thanks for taking the time to submit your review. I'd love to get some detail of what we could have done better to enhance your experience.

- Honest-1 Auto Care Roseville
5

Curteous team and outstanding service - would recommend to anyone looking for solid work for a reasonable price.

We appreciate your business and look forward to seeing you again in the future.

- Honest-1 Auto Care Roseville
3

Parking lot is difficult to unload cars,but the staff is very helpful and friendly

Sir, I am a little disappointed you left a service related poor review on our google page to negatively effect our google rating which is very important to us. We always work hard to take care of everyone regardless of a customer or vendor such as yourself. Please consider revising your review. Thanks -tom 763-318-6886

- Honest-1 Auto Care Roseville
5

Always a great experience here! The staff are fantastic and they really know my vehicle. Everything is always very easy and low stress which makes a big difference for me personally. These guys are really reliable and I would definitely recommend taking your car here.

Thank you very much for the kind words. We are glad you are happy with the service.

- Honest-1 Auto Care Roseville
1

This review is about my experience back in 2012, but a fellow Yelper replied to me saying that he had a similar experience in 2017. I came to this place because my friend told me about a free xx-point check and some other promotions they were running at the time. The environment is nice and clean, with free WIFI and drinks. After the inspection they told me that my car has a cracked CV boot, needed to replace the serpentine belt, and a few other issues, which came to a total of over $1200. Of course I would want to think about it more carefully, as I basically came there only for a peace-of-mind inspection and not expecting a huge repair bill. More alarmingly is the fact that I just fixed the axle shaft within a year and the serpentine belt within half a year at another mechanic which I trust a lot. However, they were very reluctant to let me leave without doing their suggested repairs. They kept telling me the potential dangers of not fixing the problems, which I kept telling them back that I was aware of. I very much regret it, but feeling pressured, I in the end let them do an oil change and wheel alignment, trying to make both parties somewhat happier. It apparently didn't work the way I had hoped. At payment time, I handed them a coupon (xx off $100), but they said they couldn't add it anymore and I should have given it to them much earlier, although the bill was not even printed out at that time. I didn't want to argue anything at this point and just paid and left. In order to see whether my long-time mechanic is trustworthy, I took my car to the dealer and another independent mechanic. They both said the CV boot was OK and the serpentine belt looked like new! Besides, Honest-1 forgot to put back a fuse (missing not blown) to the braking lights! Apparently Honest-1 was trying to bad-mouth my old mechanics by saying every repair they saw in my glove box was not done properly. I certainly learned my lesson to not keep any of the paperwork in the car when I take it for repair. Maybe it gets better when you become their regular customers, or if you value the environment while you are waiting more than the cost of the repairs, but what I have experienced simply reflects that anything but honesty can be said about this place.

I am very sorry to hear about your experience. We have recently made some lasting changes in staffing and are confident that we are armed to take care of all of our customers. Your feedback is appreciated and valuable in helping us take corrective action.

- Honest-1 Auto Care Roseville
5

Direct, Knowledgeable, keep you informed, back their work.

5

Pleasant, personable staff. I didn’t have an appointment and just dropped in to fix a tire leak. I was hoping they could patch it; unfortunately it was due to a nail in a spot that couldn’t be repaired. Due to the fact that I have an all wheel drive car & my tire tread was near the point of replacement, I needed 4 tires instead of just one, The first price they gave me for a set of tires was out of my budget, so I asked if there were cheaper tires. I was able to get 4 new warrenteed tires at a price that I could tolerate (they were still expensive, but not prohibitive), & they put new tires on my car & whatever else needed to be done within a few hours.

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