Roseville Auto Repair

(651) 482-0035updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 8:00 AM - 4:00 PM
1

I would give zero stars if I could. Horrible customer service. Bad communication. We dropped off for 1 service and a diagnostic to be done. These items needed to be done by the coming weekend and an appointment was made a week in advance. Neither items were done when we came to pick up. It is very hard for us to get the car in due to work schedules, it was clear at the time the appt was made that these could be done. We asked what they would do to help us out and the owner laughed and responded with, "nothing!" I let him know I would be leaving a review and he told me he would come after me legally if I destroyed his business.

Hi Kaite, my name is Tom Watson. I manage the business for the owner. I want to formally apologize for the misunderstandings and poor handling of the situation. I would really appreciate it if you would be willing to speak with me about what happened I am extremely motivated toward making things right with you. Please send me contact info or call, text, email me [email protected], 763-318-6886 I look forward to hearing from you!

- Honest-1 Auto Care Roseville
1

Horrible customer service. Did not do what they said they would. Don't waste your time at Crook-1 Auto Care.

5

I recently drove from Kansas City, MO to Arden Hills, MN for a two day work commitment. Upon arrival, my Chevy Tahoe started emitting a terrible grinding noise from the left front wheel area. I called Honest-1 in Roseville and spoke to GM Tom Watson. He accommodated me on extremely short notice and short lead time and was able to get my vehicle into service and repair the problem in less than one day. I was able to complete my work and return home on time and as scheduled. I was hugely impressed by the prompt response and willing customer service attitude demonstrated by Tom and his staff. They have my appreciation and highest recommendation. Jim Doarn

Glad to hear you're happy and made it home safe. Thanks!

- Honest-1 Auto Care Roseville
5

My car was fixed here and was in good shape again. The mechanics are awesome. Their prices are affordable.

Thanks Lori. We appreciate you

- Honest-1 Auto Care Roseville
4

We've had considerable work done at Honest-1 and I am always impressed by the high level of expertise and customer service.

5

They took my broken down Maxima, no questions asked. Easy to understand repair quote, with no sales pressure. Won't hesitate to use their services in the future, should the (unfortunate) need arise. Highly recommended :-)

Thanks so much for your kind words. We truly appreciate it!

- Honest-1 Auto Care Roseville
5

Honest One, Stays true to their name. With Franchise shops I always worry that I will go in for a 50 dollar oil change just to be told you need 500 dollars in work. This is not the case at Honest One, they are honest, thorough, compassionate and skilled. Tom was amazing and I will gladly do business with them again. They have earned a valued customer today.

thank you for your kind words. We will be here when you need us !

- Honest-1 Auto Care Roseville
0.5

Poor customer service. My wife brought her car in, and needless to say, it will never be going back.

5

Took my car in due to an issue with the shifter cable bushings on my Ford Fusion. The initial cost to fix was very high but due to the resourcefulness of the crew at honest-1 in Roseville location, that price drastically came down(almost half off) and that’s when I knew they actually matched up with their name. Very reliable service, trustworthy staff who all seem to really know their stuff from the office desk personnel to the car technicians. It’s rare to come across auto shops who are resourceful and considerate of the customers because vehicles can easily be a money suck but the staff at Honest-1 Roseville manages to do an excellent job of both. Will be bringing my car in to this shop from here on out for any service needs!

Glad to hear you're happy Stephen! We appreciate you.

- Honest-1 Auto Care Roseville
5

I took a chance taking my very old car to someone new to repair an unknown problem. I was pleasantly surprised when they called after they found the problem, gave me a quote and fixed it. They did a great job and I would use them again and highly recommend to others.

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