We had very positive experiences with oil changes. The front desk guys were always helpful and friendly, and scheduling was easy and flexible. They saved us some money on tire repairs as well over other shops. However, we left this shop because for both of our vehicles they said the shocks and struts were in need of immediate replacement.They said it was bad enough that the tires were cupping and it was a safety issue. Suspicious that both of our vehicles had the same (very very expensive) issue, we took them to two other shops (including a dealership) and no such issues were found. We no longer trust them to do our auto work.
We apologize for your poor experience. Worn struts and shocks which tire cupping is a probable result is typically a maintenance item and could be potential safety item as it increases braking distance under hard braking. Sometimes, the strut or shocks could show signs of leaking, other times, no signs are evident. We recommend replacement based on manufacturer's recommendation or experience based on mileage of the vehicle. We apologize if this was not explained to you properly during your visit.
- Honest-1 Auto Care Roseville