They were open on a Saturday which not many others were. They got me in right away and had a tow company available to help right away. The tow charge was included in my final bill which was convenient. They called to prior approve big ticket items (which unfortunately I needed) at got my car done before close which helped a lot. They also have loaners and not rentals available (with a $200 deposit to make sure you bring it back the same way and fueled) which is convenient. My only criticism is it was pricey and they don't take American Express so I can get my skymiles.