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Roseville Auto Repair

(651) 482-0035updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 8:00 AM - 4:00 PM
5

This location has twice done pretty major repairs on my vehicle. My car isn't nice and would likely not even be running without these guys. They are kind and honest. I know people will think this is a fake review but it's not :) I don't know really anything about cars and one of things I have appreciated most is how the staff breaks things down to a lay person like myself. They have always respected my budget and they are great about going over problems they flagged but that aren't necessarily something that needs to be immediately fixed. They don't try and just sell you random stuff and they have gone above and beyond with their warranty protection. There are many other mechanic shops that are closer to me but I go here because I trust them and that means alot to me.

1

By far the worst service I’ve received at a Honest One. I dropped my car off on a Friday at 2:15pm for a brake service. I was told I wasn’t going to get it until tomorrow morning. I told them I needed the car on Saturday morning because I have a trip on Monday and I needed yo pack and get ready prior to Monday. I called on Saturday at 11am and I was told it was ready and it’ll probably be done until 330pm. I arrived at 426pm to find out they are closed. Based on their hours on at the shop they were supposed to be closed at 6pm but online it says 4pm. I arrived at 745am to pick up my car. The gentleman that helped me charged me with the wrong price for a different car service. Then I got charged again without the discounted price even though there was a week long brake service sale.

Ahmed, We feel terrible about the experience. It was actually me that helped you. I was a bit flustered, grabbed the wrong ticket and billed it. Then my additional mistake was in not asking if the total on your invoice sounded accurate. I want you to know that we corrected the hours sign out front and that I am increibly embarassed for the blunder. I really hope that you can see this apology as sincere. I want to make it right wit you. I'd like to take care of your next oil change and tire rotation at my personal expense.

- Honest-1 Auto Care Roseville
5

Our car was over due for an oil change and they managed to squeeze our car in on a busy day. The staff was very friendly and professional. We will be using them in the future.

5

Bobby and his team did a great job of helping me get back on the road. He helped to calm my frantic nerves when another neighborhood service shop (Dustin at Brausen’s - Arden Hills) was not willing to help. I will definitely return with my business!

5

5

Everyone is friendly and helpful. Bobby got my cell phone paired with the Bluetooth in my car and didn't charge me. Thanks!

5

kind and professional. coffee in the lobby is a nice touch as well.

5

5

I am grateful for the thorough and professional service I received at Honest-1. We were in mid-trip mode but needed a routine oil change. The technicians did the complimentary 41 point inspection and pointed out to me 2 potentially catastrophic failures that needed to be addressed. The shop prioritized service on our car and a loaner was made available (since we were in town for a few days). All the work was explained and the shop even "found" discount coupons that saved us a bundle of money on the repairs. I was pleased with the work that was done.

1

I went here to have my tire patched. Two days later I noticed the tire was completely flat again. When I took it in to a different shop, they said that the reason the tire was flat was that when it was reinstalled, it was done incorrectly. The tire wall was damaged and I ended up having to buy a new tire.

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