Roseville Auto Repair

(651) 482-0035updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 8:00 AM - 4:00 PM
5

Had my rims repainted over a year ago, they still look great. Great value and good customer service.

5

Good repairs, free capachino

5

5

Yesterday I crashed the front end of my car and I was concerned it would fall off before I got home, some 20 miles away. I stopped in to see if they would tie it up to stabilize it. The owner came right out, he stabilized the broken section and i was on my way. No charge. He helped me calm down..

1

Maybe it was a one-off, but we dropped our car off on Thursday morning, were promised two callbacks which never happened, and when we went to pick the car up on Friday we discovered it had never been looked at. Because they were not able to follow through on what they said they would do, we are looking elsewhere.

There was a series of failures in the process of your service. We are embarrassed and ashamed and want to own those failures. We are sorry. We hope you might give us another opportunity to serve you in the future as this is not common. :(

- Honest-1 Auto Care Roseville
5

Got me in right away for a brake issue. Gave me a detailed quote and completed the work as quoted. Pleased with the work.

5

Friendly staff, completely open about pricing, no hidden fees whatsoever. I went for an oil change and was out fairly quickly. I would definitely recommend!

5

Great customer service

1

Manager is rude and condescending. He Was supposed to do a full diagnostic and said originally it would cost $400. Well then all of a sudden it went to $900. What happened with the full diagnostic test? It took over 24 hours for a part to come in. Basically held the car hostage. Never again. Its very sad if you did this to get more money. If so, Karma.

Hi Kim. What you are describing is very concerning to me. I am very sorry you were treated like that. I can't find any record of a Kim or a Thomas in for service recently. I really want to get to the bottom of this and make necessary changes but need to understand the details. Can you please send me an email with details? Peter Lee - [email protected]

- Honest-1 Auto Care Roseville
5

Service was prompt and manager was upfront about any additional costs. Will be back!

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