Maybe it was a one-off, but we dropped our car off on Thursday morning, were promised two callbacks which never happened, and when we went to pick the car up on Friday we discovered it had never been looked at. Because they were not able to follow through on what they said they would do, we are looking elsewhere.
There was a series of failures in the process of your service. We are embarrassed and ashamed and want to own those failures. We are sorry. We hope you might give us another opportunity to serve you in the future as this is not common. :(
- Honest-1 Auto Care Roseville