Roseville Auto Repair

(651) 482-0035updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 8:00 AM - 4:00 PM
1

Dishonest and greedy. They quoted me $1000 more for 4 struts on a 2004 CR-V than Beach's Long Lake. Additionally, they wanted $130 for sway bar linkages that were not in need of replacement.

5

Oil change completed promptly, friendly service

5

Great shop! They inspected our car after we bought it used, and gave us confidence that everything was in working order

5

5

5

Super nice people. They do not try to up sell you additional services.

5

Amazing service!

1

I have to complain about the unprofessional game honest-1 played. Honest-1 performed under-car engine shield replacement for my vehicle. The service started in March 2021. They did not tell me that they did not have the engine shield until I sent the car to them and waited an hour. They said they can order one for me which takes weeks and the price is two times as the ones online. They said I can order one by myself, but they will double their labor fee. Fine, I chose to order my own. Now time came to December 2021. I scheduled a replacement for mid December, and they told me they needed to reschedule it to late December IN THE LAST MINUTE. That is also fine. I did visit them several days ago for the replacement, which took HALF A DAY. Now this is how they played the game. They finally said they installed the shield, but also said, hey, we are missing two bolts, you have to purchase the bolts and come back next time when you do oil change with us. I asked what bolts I need to buy, the staff said, just go to Honda dealer and they will tell me. OK, I visited Honda; they told me that no bolt is required for them shield. What needed are just some plastic clips. honest-1 charged $90+!! Come on, honest-1 does not even have these clips??? Do you maintain your business by tricking your customers to do endless services with you? I have to do oil change with you in order for you to put the two clips? what about next time? You don't have the oil available and I have to order my own and come back again? What a terrible service! I had to order the clips and ramps on Amazon and putting the clips took one minute. And, I found that they did not even bother fastening the screws!!! All screws are loose. This is putting customers in danger! TLDR, honest-1 does not care about customer's time and safety, and plays games to maintain their business---intentionally miss some small parts so that you have to go back. Also, they double their labor fee if you purchase parts on your own, by claiming a longer time they spent. Updates: I forgot to mention another dishonest game they played. In March 2021, they did not perform the service due to missing the parts, but they charged my $300 dollar stealthily! I found this when I check my credit card statement. What The Heck??? How can this happen? This is a scam store! I have to call credit card and the dishonest honest-1 many times to get my money back.

1

Do not take your vehicle here. They charged me extra for work that was already included in another charge. I had to file a complaint with BBB and get my money back for that. Their employees care more about leeching more money from you than helping you, management didn’t seem upset about it, more so at me because they decided to also remove a discount they had applied when I got my refund.

Casey. I am not familiar with the repairs in question but just took a look at the invoices. Management does care. Both employees you dealt with are gone. We have been diligently building a team of stars. Text me man. let me know what I can do to make this right with you. We live and die on our online reputation. -Tom 763-327-2323 General Manager

- Honest-1 Auto Care Roseville
5

Very helpful , good prompt service

Honest-1 Auto Care Roseville is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care Roseville (651) 482-0035 if you have any issues in accessing any area of our website.