I will never go to honest-1 again. I was told I needed a >$500 repair to stop a noisy belt. They also mentioned it might be dangerous to put off the repair they suggested. I decided to take the car to Larson's since I've had good experiences there. They cleaned and tightened the belt, installed a new air filter they noticed was old and charged me $40. They also didn't think there was any apparent reason to replace the larger items that honest-1 had recommended I do.
I am very disappointed to hear about your experience. We generally pride ourselves on providing accurate and trustworthy diagnosis on repairs. Clearly something was off track or mis-diagnosed here. I sincerely apologize. We have an honest crew and even without being involved I can say that for whatever reason they must have believed you needed said repair. I have spoken to the entire team to make sure that we learn from this experience to ensure it doesn't happen again. -Tom, General Manager
- Honest-1 Auto Care Roseville