Roseville Auto Repair

(651) 482-0035updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 8:00 AM - 4:00 PM
5

excellent service and advice on needed repairs

George thank-you for the positive feed back. Appreciate your business and look forward to your next visit

- Honest-1 Auto Care Roseville
5

Freindly, on time and informative.

Jeff, Thank you for your kind review. Look forward to helping your vehicle in the future, Peter, owner

- Honest-1 Auto Care Roseville
5

Everything was handled very professionally. Good work.

Merlin, Thank-you for your feedback and positive review. I'd like to thank-you for your business and look forward to your next visit

- Honest-1 Auto Care Roseville
5

I called them at 9:30 in the morning to set up an appointment, they set me up at 2:00 PM and I got there they started the work (oil change and tire rotation). They finished in about a half hour. the employees and owner were very cheerful even though they were working on a Saturday. The customer lounge was very clean and the magazines they had to read were up to date. I will go back there again.

Tom Thank-you for the great review. Look froward to your next visit. Have a great holiday

- Honest-1 Auto Care Roseville
5

Great service as always

Thank you for your kind review. Look forward to helping your vehicle in the future, Peter, owner

- Honest-1 Auto Care Roseville
2

I went here for an oil change and tire rotation because it was very close to my house, and the price was right. I dropped my car off, and picked it up after hours. There was no comment on the sales invoice saying the rotation was done. When I called, they said sometimes they don't rotate the tires, if they feel it is not needed. That was fine, but at least mention it on the invoice. The manager told me to swing by, and they would rotate the tires, but I didn't want to make an extra trip. A few weeks later, I noticed an oil spot in my garage. I brought the car back, and found out they put on the wrong oil filter on my car. It's disappointing that they are so close to me, but I will never go back. If they can't do simple things like change my oil, and rotate my tires, how can I trust them to do any repairs to my vehicle.

We are sorry that you had an unsatisfactory experience for an oil change. We strive to provide the best service at a reasonable price. We obviously failed with your experience. We provide ongoing training to ensure our technician knows the proper procedure to change oil and filter. We hope you give us another chance to improve your service. Just mention this review and I would be happy provide you a free oil change for your troubles. You can contact us at 651-482-0035 and ask for Billy. Peter Lee, owner.

- Honest-1 Auto Care Roseville
1

Over charged and will not be taking our vehicles there again!

We are sorry that you did not have a great experience. We offer competitive prices in the area and offer a 3 year 36,000 miles warranty. We would be happy to discuss your situation with you. Please give us a call at 651-482-0035 and ask for Billy for assistance. Peter Lee, owner

- Honest-1 Auto Care Roseville
5

These guys earned my business when I brought my car in for an oil changed and because I suspected my brakes were getting thin. I asked them to check the brakes, and if they were looking low, to replace them. When I got my car back, they said that the brakes were good for at least eight more months, so they didn't switch them out, and just charged me for the oil. Thanks guys!

1

Absolutely terrible experience. I am telling everyone to avoid "Honest" Auto at all costs. First: I brought my wife's car there for an alignment because we had a coupon and the estimate for the alignment was fair. When we went to pick up the car, they told us the car needed a new valve cover gasket (didn't quote), power steering flush ($100), a brake fluid flush ($100), and front struts ($885). The struts they quoted were the Monroe quick strut, which they quoted at $333 each, with $218 labor ($109/hour). I decided to ignore it since the struts looked fine , but I did look up the cost of the struts ($120 each for the exact same strut). Besides that, they don't look like they would take me more than an hour to replace. Second: I had new tires installed on my old accord and because of the affordable alignment cost, decided to take my car there and ignore all of their extra bogus quotes (clearly they make their money from "finding" things wrong with your car). I had an appointment at 5pm and the store closed at 6. At approximately 5:45 I saw them take the car back. At 6:15 they told me that when the put the car on the rack they have to depress the brake (couldn't seem to explain why) and when they did that, the brake hose "blew". They said it happens on older cars and "it wasn't anything I did or they did". But no worries, "it's a really cheap part and it will only take an hour to do". They charged me $62 for the small piece of flexible brake hose. The same hose at orielly and Napa cost $20 and I'm sure the shops can get it for cheaper than me. After looking at reviews, I saw someone experienced the exact same thing and when they asked to see the hose it looked like it had been cut. Obviously, it is possible that my brake hose actually broke, but needless to say, I am skeptical. If you have ANY other options and want to avoid outrageous part and labor costs, don't go to Honest 1 Auto.

We are sorry you had a less than stellar experience. We have new ownership since that time, and I hope you would reconsider bringing your vehicle in for service. Peter Lee, owner

- Honest-1 Auto Care Roseville
4

Great service, and I was clued into the process step-by-step. Took great care of me and the car, and provided excellent service. Thanks!

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