Absolutely terrible experience. I am telling everyone to avoid "Honest" Auto at all costs. First: I brought my wife's car there for an alignment because we had a coupon and the estimate for the alignment was fair. When we went to pick up the car, they told us the car needed a new valve cover gasket (didn't quote), power steering flush ($100), a brake fluid flush ($100), and front struts ($885). The struts they quoted were the Monroe quick strut, which they quoted at $333 each, with $218 labor ($109/hour). I decided to ignore it since the struts looked fine , but I did look up the cost of the struts ($120 each for the exact same strut). Besides that, they don't look like they would take me more than an hour to replace. Second: I had new tires installed on my old accord and because of the affordable alignment cost, decided to take my car there and ignore all of their extra bogus quotes (clearly they make their money from "finding" things wrong with your car). I had an appointment at 5pm and the store closed at 6. At approximately 5:45 I saw them take the car back. At 6:15 they told me that when the put the car on the rack they have to depress the brake (couldn't seem to explain why) and when they did that, the brake hose "blew". They said it happens on older cars and "it wasn't anything I did or they did". But no worries, "it's a really cheap part and it will only take an hour to do". They charged me $62 for the small piece of flexible brake hose. The same hose at orielly and Napa cost $20 and I'm sure the shops can get it for cheaper than me. After looking at reviews, I saw someone experienced the exact same thing and when they asked to see the hose it looked like it had been cut. Obviously, it is possible that my brake hose actually broke, but needless to say, I am skeptical. If you have ANY other options and want to avoid outrageous part and labor costs, don't go to Honest 1 Auto.
We are sorry you had a less than stellar experience. We have new ownership since that time, and I hope you would reconsider bringing your vehicle in for service. Peter Lee, owner
- Honest-1 Auto Care Roseville